Refund policy
Aces Fuel Injection is happy to accept returns on orders returned to us within our policy, as long as they are new and unused.
You can start a return by clicking this link HERE. See information below for any questions on your return.
What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy. Items not directly purchased from Aces Fuel Injection cannot be returned to us; please contact your place of purchase.
Once the item has been received, the inspection process may take 7-10 business days before a refund can be submitted.
Aces Fuel Injection reserves the right to deny any return.
Please ensure to reach out to us within 14 days if there are any issues with your order that need resolution.
Please see the chart below to determine if you qualify for a return:
| Time Since Order Was Delivered | Restocking Fee |
|---|---|
| 0-30 days Unused | None |
| 31-60 Days Unused | 10% |
A 10% restocking fee will be deducted for any item not returned in its original packaging.
All items will be inspected upon return
Items found to have excessive wear or damage may be returned to you.
Aces Fuel Injection does not reimburse or pay for shipping, labor, storage, or installation fees.
All returns must be sent to:
Aces EFI RMA Dept.1215 Latta Street
Chattanooga, TN 37406 USA
DAMAGES AND ISSUES: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS: Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
REFUNDS: We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. The withdrawal period expires 14 days from the day you (or a third party you designate) take physical possession of the last item in your order. Weekends and public holidays are included in this period.
To exercise your right of withdrawal, you must notify us of your decision by contacting us at customerservice@acesefi.com before the withdrawal period expires. You may use any clear statement to that effect.
Upon withdrawal, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your returned goods.
You are responsible for the direct cost of returning the goods unless you have opted in to our Free Returns coverage at checkout.
Goods must be returned unused and in their original condition. Items showing excessive wear or damage may not qualify for a full refund.
This right does not apply to items that are custom-made or clearly personalized.