Full Time
Quantity: 4
Duties/Responsibilities:
- Respond to end-users' and dealers' inquiries regarding new and existing products
- Provide support in troubleshooting and determining source of customer problems.
- Respond to customer issues in a timely and effective manner whether by telephone, or email.
- Identify, research, and resolve customer issues
- Maintain thorough understanding of all products as well as automotive technology in general
- Work with other teams within the company to ensure customers’ satisfaction
- Conduct outbound calls or email with answers (technical questions)
- Educate customer uses of various products and assist with verifying that their applications work as expected
Required Skills/Abilities:
- High school diploma or equivalent required.
- At least one year of customer service/automotive industry technical support experience
- Prior working experience within the automotive industry
- Automotive enthusiast
- Working knowledge of gas engines and automotive technology and Hands-on experience with supported vehicles and/or performance products.
- Excellent written and verbal communication skills.
- Strong customer service skills
- Demonstrate high level of dependability
- Proficient with MS Excel, MS Word, MS Outlook and Internet.