Tech support Junior

Respond to end-users' and dealers' inquiries regarding new and existing products
Provide support in troubleshooting and determining source of customer problems.
Respond to customer issues in a timely and effective manner whether by telephone, or email.
Identify, research, and resolve customer issues
Maintain thorough understanding of all products as well as automotive technology in general
Work with other teams within the company to ensure customers’ satisfaction
Conduct outbound calls or email with answers (technical questions)
Educate customer uses of various products and assist with verifying that their applications work as expected

Excellent written and verbal communication skills.
Strong customer service skills
One year of customer service/technical support experience preferred
Working knowledge of gas engines and automotive technology preferred
Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
Demonstrate high level of dependability
Proficient with MS Excel, MS Word, MS Outlook and Internet.
Should be familiar with vehicle functions. Automotive/truck enthusiast a plus.