Full Time
Quantity: 4
Duties/Responsibilities:
-
Respond to end-users' and dealers' inquiries regarding new and existing products
-
Provide support in troubleshooting and determining source of customer problems.
- Respond to customer issues in a timely and effective manner whether by telephone, or email.
-
Identify, research, and resolve customer issues
-
Maintain thorough understanding of all products as well as automotive technology in general
-
Work with other teams within the company to ensure customers’ satisfaction
-
Conduct outbound calls or email with answers (technical questions)
-
Educate customer uses of various products and assist with verifying that their applications work as expected
Required Skills/Abilities:
-
Excellent written and verbal communication skills.
-
Strong customer service skills
-
One year of customer service/technical support experience preferred
-
Working knowledge of gas engines and automotive technology preferred
-
Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
-
Demonstrate high level of dependability
-
Proficient with MS Excel, MS Word, MS Outlook and Internet.
-
Should be familiar with vehicle functions. Automotive/truck enthusiast a plus.
Apply for this position by sending your C.V. to hr@acesefi.com !
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device