Customer Service Manager


Full Time

Job Summary:

We are looking for a highly motivated, results-driven, high-performing and customer-oriented customer service manager to help Aces to meet growth targets.


  • Directly supervises Customer Service department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; develops employees to raise standards of performance.
  • Work together with the CS team to handle all incoming calls, emails, shopify inbox messages and social media messages & comments to make sure they can be responded in a timely manner. Take ownership of customer issues and follow problems through to resolution
  • responsible for providing outstanding customer service by leading and motivating the team and developing loyalty programs to increase customer satisfaction.
  • Monitor call and service quality to ensure team service level is consistent with the mission and brand promise.Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Set high performance standards and work across the business to establish key performance indicators. Monitor performance against those standards and work with the CS department and other functions to adjust and improve as necessary.
  • Set a clear strategy for customer service with a customer centric approach
  • Partner with sales team, tech support team and other functionsto meet and exceed customers expectations
  • Assist other departments in analyzing and optimizing existing processes within the company, to help better the overall Customer Experience.

Required Skills/Abilities:

  • College degree
  • Require a minimum of three years of progressive supervisory experience or the equivalent.
  • Proven track record in a customer service management role
  • Experience with best practices in customer service
  • Ability to think strategically and develop a solution oriented approach
  • Strong client facing communication skills
  • Advanced troubleshooting and multitasking skills
  • Strong client facing communication skills
  • Working knowledge of gas engines and automotive technology and Hands-on experience with supported vehicles and/or performance products.
  • Automotive enthusiast a plus

Apply for this position by sending your C.V. to !