Customer Service

Full Time

Quantity: 4

Job Summary:

Duties/Responsibilities:

• managing and responding to all incoming calls and emails;
• generate sales leads;
• manual entry and maintenance of orders and return authorizations;
• researching requests/inquiries concerning availability of parts, order status and return status;
• directing questions to the proper person/department;
• keeping records of customer interactions, processing customer accounts and filing documents
• providing support to all dealer/WD Accounts, Consumers, Tech and Field Sales as required.
• building sustainable relationships and trust with customer accounts through open and interactive communication

Required Skills/Abilities:

• High school diploma or above
• 1 to 3 years customer service or related experience with direct customer contact via telephone, Call Center experience preferred
• Data entry skills with a high degree of accuracy
• Must be proficient in the use of Microsoft Excel and Outlook
• Proven ability to multi-task, prioritize, and manage time effectively and work well under pressure
• Excellent communication and presentation skills
• Demonstrate the ability to work effectively as part of a team
• Strong work ethic with a willingness to do what it takes to get the job done

Apply for this position by sending your C.V. to hr@acesefi.com !