Call Center Operator

Part Time

Quantity: 3

Job Summary:

Duties/Responsibilities:

• Handling large volume of inbound and outbound calls in a timely manner to learn about and address clients’ needs, complaints, or other issues with products or services or directing questions to the proper person/department.
• Making sales or recommendations for products or services that may better suit clients' needs.
• Identifying opportunities for driving sales and revenue of the company’s existing products and seize opportunities to upsell when appropriate.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Building lasting relationships with clients and other team members based on trust and reliability.
• Creating and maintaining record of daily problems and remedial actions taken.
• Leveraging data and insights gathered by the call center to recommend and influence processes/products improvements.
• Taking part in training and other learning opportunities to expand knowledge of company and products.

Required Skills/Abilities:

• High school diploma or above.
• At least 1 year of customer service or related experience with direct customer contact via telephone, Call Center experience preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, Microsoft Excel and strong typing skills.
• Proven ability to multi-task; prioritize, and manage time effectively and work well under pressure.
• Strong work ethic with a willingness to do what it takes to get the job done.
• Adaptability and accountability.

Apply for this position by sending your C.V. to hr@acesefi.com !