Full Time
Quantity: 1
Duties/Responsibilities:
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Directly coordinate with R&D teams to define and execute product testing plans.
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Create training materials and give product/technical training to the sales/customer service/tech support teams
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Identify, research, and resolve customer issues
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Respond to end-user, dealer, and distributor inquiries regarding new and existing products
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Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, or email.
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Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
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Maintain thorough understanding of all products as well as automotive technology in general
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Work with other teams within the company to ensurecustomers’ satisfaction
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Conduct outbound calls or email with answers (technical questions)
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Educate customers uses of various products and assist with verifying that their applications work as expected
Required Skills/Abilities:
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College or above Degree in Mechanical or Electrical engineering or equivalent experience.
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Strong understanding of internal combustion engines and electronic fuel injection systems.
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Be an automotive enthusiast, working experience in the automotive performance industry is required, knows about hot rods/muscle cars/classic cars well, strong understanding of automotive performance aftermarket products, especially electronic fuel injection systems, ignition products and etc.
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Excellent written and verbal communication skills.
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Strong customer service skills
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Two plus years of technical support experience preferred
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Demonstrate high level of dependability
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Proficient with MS Excel, MS Word, MS Outlook and Internet.
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Working experience in EFI system companies is a plus
Apply for this position by sending your C.V. to hr@acesefi.com !
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