Tech support Senior

Full Time
Quantity: 1


  • Directly coordinate with R&D teams to define and execute product testing plans.
  • Create training materials and give product/technical training to the sales/customer service/tech support teams
  • Identify, research, and resolve customer issues
  • Respond to end-user, dealer, and distributor inquiries regarding new and existing products
  • Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, or email.
  • Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
  • Maintain thorough understanding of all products as well as automotive technology in general
  • Work with other teams within the company to ensurecustomers’ satisfaction
  • Conduct outbound calls or email with answers (technical questions)
  • Educate customers uses of various products and assist with verifying that their applications work as expected

Required Skills/Abilities:

  • College or above Degree in Mechanical or Electrical engineering or equivalent experience.
  • Strong understanding of internal combustion engines and electronic fuel injection systems.
  • Be an automotive enthusiast, working experience in the automotive performance industry is required, knows about hot rods/muscle cars/classic cars well, strong understanding of automotive performance aftermarket products, especially electronic fuel injection systems, ignition products and etc.
  • Excellent written and verbal communication skills.
  • Strong customer service skills    
  • Two plus years of technical support experience preferred
  • Demonstrate high level of dependability
  • Proficient with MS Excel, MS Word, MS Outlook and Internet.
  • Working experience in EFI system companies is a plus

Apply for this position by sending your C.V. to !