Tech support Senior

Directly coordinate with R&D teams to define and execute product testing plans.
Create training materials and give product/technical training to the sales/customer service/tech support teams
Identify, research, and resolve customer issues
Respond to end-user, dealer, and distributor inquiries regarding new and existing products
Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, or email.
Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
Maintain thorough understanding of all products as well as automotive technology in general
Work with other teams within the company to ensurecustomers’ satisfaction
Conduct outbound calls or email with answers (technical questions)
Educate customers uses of various products and assist with verifying that their applications work as expected

College or above Degree in Mechanical or Electrical engineering or equivalent experience.
Strong understanding of internal combustion engines and electronic fuel injection systems.
Be an automotive enthusiast, working experience in the automotive performance industry is required, knows about hot rods/muscle cars/classic cars well, strong understanding of automotive performance aftermarket products, especially electronic fuel injection systems, ignition products and etc.
Excellent written and verbal communication skills.
Strong customer service skills
Two plus years of technical support experience preferred
Demonstrate high level of dependability
Proficient with MS Excel, MS Word, MS Outlook and Internet.
Working experience in EFI system companies is a plus